Returns & Refunds ↩️

You have 30 days from the date of delivery to request a return or exchange on any product. Whether your pet turned their nose up at it or the item arrived damaged — we've got you covered.

Items should be in their original condition when possible — but we understand pets aren't exactly gentle. If the product is defective or damaged, we'll accept the return regardless.

We keep it simple. Here's how to get started:

We process refunds as quickly as possible. Here's what to expect:

Refunds are issued to the original payment method used at checkout. If your refund hasn't appeared after 10 business days, please check with your bank first, then contact us.

Want a different size, color, or product? We handle exchanges the same way as returns — just let us know what you'd like instead when you email us.

If the replacement item costs more, we'll send you a payment link for the difference. If it costs less, we'll refund the difference to your original payment method.

For hygiene and safety reasons, a few product categories cannot be returned once opened:

• Pet food and treats — unless the item arrived damaged or expired
• Personalized/custom items — made just for your pet

Everything else? Fair game for returns within our 30-day window.

Returns don't have to be stressful. We're here to help every step of the way.